Manager, Customer Relations & E-Commerce

Join Liberty Commercial Center as our Manager, Customer Relations & E-Commerce and lead the charge in delivering exceptional customer experiences while driving online sales growth. In this dynamic role, you will oversee customer service operations and e-commerce strategies to ensure our customers receive the best service and our online sales continue to thrive. Based in Bali, this is your opportunity to make a significant impact in a vibrant and growing market.

As the Manager, Customer Relations & E-Commerce, you will be responsible for managing our customer service team, ensuring they deliver top-notch service to our clients. You will also be instrumental in developing and implementing e-commerce strategies that enhance our online presence and boost sales. This role offers a unique blend of customer service excellence and e-commerce innovation, making it an exciting opportunity for a proactive and detail-oriented professional.

If you are passionate about customer relations and e-commerce, and eager to work in a dynamic environment, we invite you to apply for this exciting role. Join us at Liberty Commercial Center and be part of a team that values innovation, excellence, and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Oversee customer service operations to ensure high-quality service delivery.
• Develop and implement e-commerce strategies to enhance online sales.
• Manage and mentor the customer service team to maintain high performance standards.
• Analyze customer feedback and data to identify areas for improvement.
• Collaborate with marketing and sales teams to drive online sales growth.
• Ensure compliance with company policies and industry regulations.
• Develop and maintain strong relationships with key clients.
• Participate in team meetings and contribute to strategic planning.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer relations and e-commerce.
• Proven track record in managing customer service teams.
• Strong understanding of e-commerce platforms and tools such as Shopify, WooCommerce, or Magento.
• Excellent communication and interpersonal skills.
• Ability to analyze data and provide actionable insights.
• Familiarity with CRM systems like Salesforce or HubSpot.
• Certification in customer service management or e-commerce is a plus.

🛠️ Keahlian

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